Return & Refund Policy

10 May 2025

At Pimart, we prioritize customer satisfaction. If you’re not entirely satisfied with your purchase, our return and refund policy is designed to be transparent and customer-friendly.

✅ Eligibility for Return

You may request a return or refund under the following conditions:

Damaged or Defective Products. If the item is damaged or defective upon delivery.

Incorrect Item Delivered: If you receive a different product than what you ordered.

Missing Components: If essential parts or accessories are missing from the package.

Not as Advertised: If the product significantly differs from its description on our website.

Change of Mind: Returns due to a change of mind are accepted only if the product remains unopened and sealed.

📅 Return Window

Standard Products: Returns must be initiated within **3 calendar days of receiving the product.

Specific Items: Certain items may have different return periods; please refer to the product page for details.

📸 Return Conditions

To ensure a smooth return process:

Original Packaging: Products must be returned in their original packaging, including all accessories, manuals, and warranty cards.

Unboxing Video: For claims related to damage, defects, or missing items, an unboxing video is required as evidence.

Product Condition: Items should be unused and in resalable condition.

🚚 Return Process

1. Contact Customer Support: Reach out to us at +8801324441340 | +8801759446197
to initiate the return.

2. Provide Details: Share your order number, reason for return, and any supporting evidence (e.g., photos or videos).

3. Return Authorization: Our team will assess your request and, if approved, provide instructions for returning the product.

4. Product Pickup: In Dhaka Metro, we offer free pickup services. For other areas, customers may need to ship the product back at their expense.

💳 Refund Policy

Processing Time: Once the returned item is received and inspected, refunds will be processed within 7-10 business days.

Refund Method: Refunds will be issued to the original payment method used during purchase.

Deductions: Any cashback or promotional discounts applied during the purchase will be deducted from the refund amount.

❌ Non-Returnable Items

* Products damaged due to misuse or negligence.

* Software or digital products.

* Clearance sale items.

* Products without original packaging or missing accessories.

* Items with tampered or removed serial numbers or warranty stickers.

For any questions or concerns regarding these Terms and Conditions, please contact us at pimart@gmail.com or call us 24.7 +8801324441340 | +8801759446197.