Frequently Asked Questions

What Shipping Methods Are Available?

  • Cash on Delivery (COD): Pay for your order upon receiving it at your doorstep.

  • Online Payment: Pay in full online, and we’ll deliver your order right to you.

Both options include our express delivery service to ensure your products reach you swiftly and securely.

How Long Will it Take To Get My Package?

Our standard delivery time is 48-72 hours for most orders. For those in select cities, we also offer Express Delivery, ensuring your package arrives within 4-6 hours. Availability of express delivery will be confirmed during checkout.

How Do I Track My Order?

Once your order is confirmed, you can track its status directly through your account. Each order is assigned a unique tracking status, allowing you to monitor its progress from processing to delivery in real time.

How Should I to Contact if I Have Any Queries?

For any inquiries, feel free to reach out to us via:

  • Email: pimart@gmail.com

  • Phone: Call us 24/7 at +880 1324 441340 or +880 1759 446197

Our team is always ready to assist you.

Do I Need an Account to Place an Order?

Yes, creating an account is required to place an order. This allows you to easily track your orders, manage your delivery addresses, and access exclusive offers and updates.

Can I Pick Up My Order From Your Office or Store?

Yes, you can collect your order from our office, but not from the store. Please ensure that you confirm your order in advance and contact us before coming to pick it up. Pickups are available during regular office hours.

What Should I Do If I Encounter Issues With My Order or Payment?

If you experience any issues with placing an order or making a payment, please contact us immediately through:

  • Email: pimart@gmail.com

  • Phone: +880 1324 441340 | +880 1759 446197 (24/7 Support)

Our team will assist you promptly to resolve any concerns.

Can I Buy on EMI Through the Website?

Yes, you can! Simply follow the standard EMI procedure during checkout – no extra steps required. Enjoy flexible payment options without any additional hassle.

Can I Pay via POS Machine at the Time of Delivery?

Yes, we accept POS payments during Express Delivery only. You can also choose to pay via EMI using the POS machine at that time.

Do You Offer 0% EMI?

Yes, we do offer 0% EMI, but please note that it may be subject to certain conditions at times. Rest assured, we never charge any interest on EMI payments.